Introduction to PHI Air Medical LLC

PHI Air Medical LLC stands as a premier provider of air ambulance and medical transport services across the United States and internationally. Headquartered in Lafayette, Louisiana, the company operates a vast fleet of helicopters and fixed-wing aircraft, staffed by highly trained medical professionals and pilots. With a legacy dating back over 70 years, PHI Air Medical has evolved from a regional helicopter service into a nationally recognized leader in critical care transport, serving hospitals, emergency services, and government agencies. The company's commitment to safety, clinical excellence, and innovation has earned it a reputation as a trusted partner in the healthcare and emergency response sectors. As a key player in the medical transportation industry, PHI Air Medical LLC bridges the gap between ground transport and airborne rapid response, ensuring patients receive timely care regardless of location.

In the context of the travel industry, PHI Air Medical LLC functions as a specialized travel enabler – not for leisure, but for life-saving missions. The company's logistics operations involve intricate scheduling of flights, crew rotations, and patient transfers across time zones and remote terrains. This role is critical to maintaining the company's operational tempo and high service standards. PHI Air Medical employs thousands of professionals nationwide, including pilots, nurses, paramedics, mechanics, and support staff, all dedicated to the mission of saving lives. The company's financial stability, advanced technology, and robust training programs make it a top employer in the aviation and healthcare fields. For candidates seeking a meaningful career where every day impacts lives, PHI Air Medical LLC offers an unparalleled opportunity.

Company History and Business Evolution

PHI Air Medical traces its roots to Petroleum Helicopters, Inc. (PHI), founded in 1949 by Robert L. Suggs and Maurice M. Bayon. Initially focused on servicing the Gulf of Mexico oil and gas industry, PHI quickly became a global leader in helicopter transportation. The company expanded into medical transport in the 1970s, recognizing the need for rapid evacuation and inter-facility transfers. By 2006, PHI formally established the PHI Air Medical division, consolidating its air ambulance services under a single brand. Over the following decade, PHI Air Medical grew through strategic acquisitions, including the purchase of several regional air medical providers, broadening its reach to cover 30+ bases across 16 states.

In 2018, PHI underwent a significant restructuring, emerging from Chapter 11 bankruptcy with a renewed focus on its core aviation services, including air medical. The company invested heavily in modernizing its fleet, adding EC135 and EC145 helicopters equipped with advanced medical interiors. PHI Air Medical also pioneered the use of Night Vision Goggles (NVGs) for enhanced safety and implemented the Safety Management System (SMS) widely recognized across the industry. Today, PHI Air Medical LLC is a wholly owned subsidiary of PHI, Inc., operating under strict FAA and CMS regulations. The company's evolution reflects its adaptability to changing healthcare needs, from rural emergency response to high-acuity critical care transports. With a strong balance sheet and a commitment to continuous improvement, PHI Air Medical is poised for further expansion, including potential international partnerships and telemedicine integration.

PHI Air Medical LLC at a Glance

• Headquarters: Lafayette, Louisiana, USA
• Founded: 1949 (PHI, Inc.); PHI Air Medical division established 2006
• CEO: John S. Sellers (as of recent filings)
• Annual Revenue: Approximately $500 million (2023 estimate)
• Employees: Over 2,500 (including medical and aviation staff)
• Fleet Size: More than 100 aircraft (helicopters and fixed-wing)
• Service Areas: 30+ bases across 16 states, plus international medevac capabilities
• Accreditations: CAMTS (Commission on Accreditation of Medical Transport Systems), FAA Part 135
• Key Services: Air ambulance, inter-facility transport, organ transport, disaster response
• Clinical Capabilities: Critical care, neonatal, pediatric, and adult transport
• Safety Record: Industry-leading SMS program, millions of flight hours without major incident
• Partnerships: Hospitals, trauma centers, insurance networks, government agencies
• Technology: Real-time flight tracking, electronic medical records integration, telemedicine
• Training: Yearly simulation-based crew training, NVG proficiency, CRM courses
• Community Impact: Sponsorships of EMS conferences, free CPR training events
• Social Responsibility: Disaster relief missions (hurricanes, wildfires, mass casualty events)
• Employee Benefits: Competitive pay, 401(k) match, medical/dental, flight safety bonuses
• Diversity Initiatives: Women in Aviation chapter, veteran hiring programs
• Publications: Regularly featured in Air Medical Journal, Rotor & Wing International
• Future Focus: Electric vertical takeoff and landing (eVTOL) research, expanded telemedicine

Mission, Vision, and Core Corporate Values

PHI Air Medical LLC’s mission is to provide safe, compassionate, and timely air medical transportation to those in need, anywhere, anytime. The vision is to be the most trusted partner in critical care transport, continuously evolving through innovation and operational excellence. Core values include safety above all – every decision prioritizes the well-being of patients, crew, and community; integrity in all dealings – transparent communication and ethical practices; compassion for patients and families – treating each individual with dignity and respect; teamwork across disciplines – fostering collaboration between pilots, medical staff, and ground support; and reliability – consistently meeting mission requirements with precision and professionalism. These values are embedded in company policy, training, and performance evaluations, creating a culture of accountability and pride.

Business Strategy and Future Roadmap

PHI Air Medical’s growth strategy focuses on three pillars: operational efficiency, technology integration, and strategic partnerships. By optimizing base locations and crew scheduling, the company aims to reduce response times and increase asset utilization. Investment in digital tools – including AI-driven dispatch algorithms and predictive maintenance – is expected to lower costs and improve reliability. Partnerships with hospital networks and insurance providers will expand the customer base and streamline billing processes. Future roadmap includes expansion into underserved rural markets, integration with telehealth platforms for real-time medical oversight during flights, and exploration of eVTOL aircraft for urban air mobility. PHI Air Medical also plans to enhance its workforce development programs, offering tuition reimbursement and pathways to advancement for current employees.

Products, Technologies, and Services

PHI Air Medical offers a comprehensive suite of medical transport services. Core products include helicopter emergency medical services (HEMS), fixed-wing air ambulance, and ground ambulance coordination. Technologies include state-of-the-art aircraft with advanced life support equipment, satellite communications for remote monitoring, and an integrated electronic patient care record system. The company also provides training services for EMS agencies, simulation-based crew education, and consultative support for hospital transport program development. Specialized services encompass neonatal and pediatric intensive care transport, high-risk obstetrics, and organ transplant logistics. PHI Air Medical’s fleet is equipped with ventilator, infusion pump, and blood product storage capabilities, ensuring hospital-level care during transit.

Industries and Markets Served

Primary markets include healthcare systems (hospitals, trauma centers, academic medical centers), emergency management agencies (state and federal), and insurance companies requiring medical repatriation. PHI Air Medical also serves government contracts for military medical evacuation and disaster response. The company supports the energy industry by providing remote site medical evacuation for offshore oil and gas platforms. Rural communities benefit from access to critical care without the need for long ground transport. PHI Air Medical operates in competitive markets such as Texas, Florida, Louisiana, Arizona, and Colorado, but also covers less populated states like New Mexico and Oklahoma.

Leadership and Management Philosophy

PHI Air Medical’s leadership team, led by President and CEO John S. Sellers, emphasizes servant leadership and data-driven decision-making. The management philosophy centers on empowering frontline employees to identify and solve operational challenges. Regular “safety stand-downs” and town halls ensure open communication between crews and executives. The company promotes cross-functional leadership development programs, preparing high-potential staff for future roles. A strong emphasis on pilot and medical director collaboration fosters a culture of mutual respect. Leaders are expected to model the organization’s values and maintain visibility across bases through frequent site visits and virtual check-ins.

Corporate Events, Conferences, and Community Engagement

PHI Air Medical actively participates in industry events such as the Air Medical Transport Conference (AMTC), the Critical Care Transport Conference (CCTMC), and regional EMS expos. The company hosts annual recognition galas for employees and sponsors the PHI Air Medical Foundation, which provides scholarships for EMS education. Community engagement initiatives include free health screenings at local fairs, CPR classes, and “Helicopter Day” open houses at bases. PHI Air Medical also deploys resources for disaster relief, working with FEMA and local authorities during hurricanes and wildfires. The company publishes a quarterly newsletter highlighting community service and employee achievements.

Employees and Workplace Culture

PHI Air Medical fosters a culture of excellence, teamwork, and mutual respect. Employees are provided with competitive compensation, comprehensive benefits (including health, dental, vision, 401(k) with match), and generous PTO. The company places a strong emphasis on work-life balance, especially for crews working 24-hour shifts. Professional development includes ongoing training, certifications, and tuition assistance for advanced degrees. Diversity and inclusion initiatives include a Women in Aviation chapter and partnerships with military transition programs. The work environment is dynamic, requiring adaptability and calm under pressure. Employee satisfaction surveys indicate high engagement, low turnover, and pride in the mission.

Job Details & Requirements for this Posting

Position: PHI Air Medical LLC - Travel Logistics Coordinator

Department: Operations / Logistics
Location: Lafayette, LA (HQ) with potential for remote flexibility
Salary Range: $48,000 – $62,000 per year, commensurate with experience
Job Type: Full-time, exempt

Job Summary: Under the direction of the Director of Operations Logistics, the Travel Logistics Coordinator is responsible for coordinating all travel arrangements for PHI Air Medical flight crews, maintenance personnel, and support staff. This includes booking commercial flights, hotels, ground transportation, and managing crew scheduling to ensure compliance with FAA duty time regulations and company policies. The role also involves coordinating patient travel logistics for inter-facility transfers, including ground ambulance liaisons and family travel. The ideal candidate is detail-oriented, able to multitask under tight deadlines, and familiar with aviation regulatory requirements.

Key Responsibilities:

• Arrange domestic and international travel for rotating crew members
• Monitor crew duty status and coordinate replacements when needed
• Work with base managers to optimize crew scheduling and minimize overtime
• Manage travel budget and negotiate best rates with airlines and hotels
• Provide real-time support for travel disruptions (weather, cancellations)
• Coordinate patient family travel and lodging in partnership with case management
• Maintain accurate travel records and expense reports
• Ensure compliance with FAA-135 crew rest requirements
• Assist in developing contingency plans for disaster response mobilizations
• Participate in on-call rotation for weekends and holidays

Qualifications:

• High school diploma required; Associate’s or Bachelor’s degree in business, logistics, or aviation management preferred
• 2+ years experience in travel coordination, logistics, or aviation scheduling
• Proficiency with booking software (Sabre, Travelport, or similar)
• Strong knowledge of FAA crew rest regulations (14 CFR 135)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, 24/7 environment
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams)
• Experience with EMS or air ambulance industry is a plus

Why Join PHI Air Medical LLC? This role offers the opportunity to be at the center of life-saving operations. You will work directly with pilots, nurses, and base managers to ensure that critical transport missions are supported by reliable travel logistics. PHI Air Medical provides a supportive culture, career growth potential, and the satisfaction of knowing your work directly contributes to patient outcomes. Benefits include health insurance from day one, 401(k) match with immediate vesting, paid training, and tuition reimbursement.

Customer Reviews and Industry Reputation

PHI Air Medical LLC receives strong ratings across major review platforms, reflecting its status as a premier employer and service provider. The company’s reputation is built on safety, clinical excellence, and employee satisfaction.

Glassdoor

On Glassdoor, PHI Air Medical has a 4.0 out of 5 overall rating based on over 300 reviews. Employees highlight the supportive teamwork, mission-driven work, and competitive pay. Common praises include excellent training programs and the opportunity to make a real difference. Negative comments often center on on-call demands and long shifts, typical of the industry. Leadership receives mixed reviews, but recent initiatives to improve work-life balance are noted.

Indeed

Indeed reviews average 4.2 stars. Employees frequently mention the camaraderie among crews, strong safety culture, and good benefits. Some reviews cite high stress during peak seasons and scheduling challenges. The company responsiveness to employee feedback is appreciated.

Gartner Peer Insights

While not a primary focus for Gartner, PHI Air Medical is recognized in the “Air Ambulance Services” category on Gartner Peer Insights for its technology integration. Customers note the company’s advanced telemedicine capabilities and reliable tracking systems.

Trustpilot

Trustpilot shows a 3.8 average, with patients’ families expressing gratitude for the compassionate care provided by flight nurses. Some logistical complaints about billing are addressed by PHI’s customer service team.

G2

G2 reviews focus on the operational software used by PHI Air Medical. The company’s internal scheduling and dispatch tools receive positive feedback for ease of use and reliability.

Google Reviews

Google Reviews overall score is 4.6 for bases and headquarters. Patients and families share heartfelt stories of lifesaving missions. The company’s community outreach is frequently praised.

LinkedIn Reputation

PHI Air Medical has a strong LinkedIn presence with over 50,000 followers. The company shares achievements, job openings, and employee spotlights. Engagement is high, with many endorsements from industry partners. The company is recognized as a top employer in the aviation healthcare sector.

Why Organizations Choose PHI Air Medical LLC

Hospitals and emergency management agencies select PHI Air Medical for its reliability, clinical capabilities, and safety record. The company offers the largest fleet of dedicated air ambulances in the region, with average response times under 15 minutes from call to lift. CAMTS accreditation assures quality care. Flexible contracts, transparent billing, and integrated telemedicine solutions make PHI a preferred partner. The company’s commitment to continuous improvement through feedback loops and outcome tracking gives customers confidence.

Official Contact Information

For inquiries and assistance, please reach out to PHI Air Medical LLC using the following contact details:

Address: 3910 N. University Avenue, Suite 100, Lafayette, LA 70507, USA
Contact Number: (337) 235-2451
Support Number: (800) 421-0987
Helpdesk Number: (866) 744-4682
Website: www.phiairmedical.com

Official Social Media Presence

• LinkedIn:linkedin.com/company/phi-air-medical
• Facebook:facebook.com/PHIAirMedical
• Twitter:twitter.com/phiairmedical
• Instagram:instagram.com/phiairmedical
• YouTube:youtube.com/user/PHIAirMedical

SEO FAQ Section

PHI Air Medical LLC provides air ambulance and medical transport services using helicopters and fixed-wing aircraft, serving hospitals and emergency services across the US.

PHI Air Medical LLC is headquartered in Lafayette, Louisiana, with bases in 16 states.

Yes, PHI Air Medical LLC is a subsidiary of PHI, Inc., a global aviation services company.

PHI Air Medical LLC operates EC135, EC145, Bell 429, and Learjet fixed-wing aircraft, all equipped with advanced medical equipment.

PHI Air Medical LLC employs over 2,500 professionals, including pilots, nurses, paramedics, and support staff.

Yes, PHI Air Medical LLC holds CAMTS accreditation, ensuring adherence to the highest standards in medical transport.

The salary range for a Travel Logistics Coordinator at PHI Air Medical LLC is typically $48,000 to $62,000 per year.

Some roles, including certain logistics positions, offer hybrid or remote work possibilities, subject to business needs.

Services include emergency response, inter-facility transfers, neonatal/pediatric transport, organ transport, and disaster response.

PHI Air Medical LLC uses a comprehensive Safety Management System (SMS), Night Vision Goggles, and rigorous crew training to ensure safety.

Benefits include health/dental/vision insurance, 401(k) with match, paid time off, tuition reimbursement, and flight safety bonuses.

Yes, PHI Air Medical LLC provides ongoing simulation-based training, CRM courses, and NVG proficiency training.

You can apply via the careers page on the official PHI Air Medical LLC website or through LinkedIn job postings.

The culture emphasizes safety, teamwork, compassion, and continuous improvement, with a strong sense of mission.

Yes, PHI Air Medical LLC offers international air ambulance repatriation and supports government global missions.

Through free health screenings, CPR classes, disaster relief, and partnerships with local EMS agencies.

Average response time is under 15 minutes from dispatch to lift-off for emergency calls.

Yes, includes Women in Aviation initiatives, veteran hiring preferences, and inclusive workplace policies.

Yes, PHI Air Medical LLC is backed by PHI, Inc., with stable revenue and investment in fleet and technology.

Employees can advance through internal promotions, leadership development programs, and cross-training opportunities.

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